The U.S. Embassy in Havana has suspended most routine visa services due to the ordered departure of non-emergency personnel.
Cuban applicants for nonimmigrant visas who do not meet one of the criteria below may apply at any U.S. embassy or consulate. To submit a routine nonimmigrant visa application, please visit www.ustraveldocs.com to schedule an interview at any other U.S. embassy or consulate.
Nonimmigrant visa appointments at U.S. Embassy Havana are only available to applicants under the following circumstances:
- Individuals applying for diplomatic or official (A/G) visas;
- The visa applicant has an emergency medical condition requiring medical treatment in the United States. This requires:
- A letter from a physician or medical facility in Cuba with a diagnosis of the applicant’s medical condition, along with a confirmation that the medical condition cannot be treated in Cuba;
- A letter from a physician or medical facility in the United States stating:
- their willingness and ability to treat the applicant’s condition,
- the projected length of a course of treatment, and
- the cost of the treatment (including hospitalization fees, and all other medical related expenses); and
- Documentation of the funds the applicant will use to pay all costs related to her medical treatment and living expenses during his/her stay in the United States.
After the applicant has submitted this information by email to HavanaConsularInfo@state.gov, the Embassy will determine whether we can schedule an emergency appointment for a visa interview. At the interview, the applicant must demonstrate that she is eligible to receive a visa under U.S. immigration law. Submission of an appointment request does not guarantee an appointment, and confirmation of a visa appointment does not guarantee a visa approval.
To reach out to a customer service representative, please contact our Consular Information Unit at the e-mail address and phone number below:
- Email: HavanaConsularInfo@state.gov
- Phone: (+53) 7839-4152
The public inquiry phone line is open from 9:00 am to 11:00 am Monday through Thursday except on American and Cuban holidays.
Visiting the Embassy
Calzada e/ L y M, Vedado
The entrance to the Consular Section is located on the south side of the U.S. Embassy building along Calzada Street.
Access to the Consular Section
The U.S. Embassy in Havana is only performing core functions. Specifically, the Consular Sections is processing a limited number of official and emergency visa applications. As a result, we must restrict access to our building to scheduled applicants (whose names appear on our daily visa appointment list), those who possess a written pass issued by the embassy or U.S. citizens who need American Citizen Services (ACS).
IMPORTANT: ACCESS WILL NOT BE GRANTED FOR PERSONAL INQUIRIES REGARDING VISA/PAROLE CASES.
Hours of Operation
The Consular Section of the U.S. Embassy in Havana is open:
8:00 AM – 4:30 PM, Monday through Thursday
8:00 AM – 3:30PM, Friday
The Section is closed on American and Cuban holidays.
The Interview – Attorneys and Family Members
The U.S. Embassy appreciates the assistance attorneys and family members provide applicants during the visa application process. However, current U.S. Embassy Havana policy does not allow attorneys or family members to accompany applicants to their nonimmigrant visa interview. The only exception to this policy is in the event the applicant is a minor (17 years old or younger)* or is disabled. In such cases, a parent or guardian may accompany the applicant to the interview.
*Minors 13 years old or younger do not need to appear at the interview, but may be represented by a parent or guardian, and if these are not available, by another family member.
Lost or Stolen Visas
If your valid U.S. visa has been lost or stolen, you should immediately notify the U.S. Embassy in Havana following the steps below:
- File the appropriate report at the police station nearest to where the passport was lost or stolen; and
- Attach a scanned copy of the police report in an e-mail to: email@example.com with the subject “Lost/stolen visa”. Include all relevant information, such as your complete name and date of birth, application number, and type of visa, together with an explanation regarding the date, circumstances, and location of the visa loss or theft.
Applying for a New Visa
The U.S. Embassy cannot reissue visas reported lost or stolen. If you recover the passport with the U.S. visa you previously reported lost or stolen, you will not be able to use that visa and you will need to apply for a new visa if you wish to travel to the United States. To apply for a new visa, please follow the instructions provided in the Appointment Procedures for Nonimmigrant Visas section and bring the original police report to your interview. There is no guarantee that that you will qualify for another visa. Please remember that it is your responsibility to safeguard your visa against loss or theft.
If you have been granted a non-immigrant visa, which is still valid or expired less than 12 months ago, you may apply to renew it without being interviewed in person by a U.S consular officer under certain conditions
If you comply with all the conditions, you can schedule a renewal appointment following the instructions on the webpage of the corresponding consular office. You will be asked a series of questions and if you are eligible for a visa renewal, you will be allowed to schedule a renewal appointment under the IWP.
Non-Immigrant Visa Status
Applicants or their relatives may wish to view the status of a nonimmigrant visa application at https://ceac.state.gov/CEACStatTracker/Default.aspx?App=NIV. The applicant or relative will need to enter the interview location (e.g.: CUBA, HAVANA) and the barcode number (e.g.: AA002U22M9) as appears on the DS-160 confirmation page. Once the visa appears as “Issued” applicants will be able to to pick up their passport following the instructions on their pass. Please be aware that some cases require extended administrative processing. This processing may last several months. If such is the case, the U.S. Embassy will contact the applicant by telephone as soon as this process has concluded and a determination has been made on the application.