The U.S. Embassy in Havana has suspended most routine visa services due to the ordered departure of non-emergency personnel.
Cuban applicants for nonimmigrant visas who do not meet the one of the criteria below may apply at any U.S. embassy or consulate. To submit a routine nonimmigrant visa application, please visit www.ustraveldocs.com to schedule an interview at any other U.S. embassy or consulate.
Visa appointments at U.S. Embassy Havana are only available to applicants under the following circumstances:
* Individuals applying for diplomatic or official (A/G) visas;
* The visa applicant has a life-threatening condition requiring medical treatment in the United States. This requires a letter from a physician or medical facility in the United States, stating they are willing to treat your specific ailment and detailing the projected length and cost of treatment (including hospitalization fees, and all medical-related expenses).
If you meet one of the circumstances above, please contact email@example.com in order to make an appointment with U.S. Embassy Havana.
To contact a customer service representative, please visit the GSS Contact Us page for full information or use contact information below:
- Email: HavanaConsularInfo@state.gov
- Fax: (+53) 7839-4217
- Phone: (+53) 7839-4152
The public inquiry phone line is open from 9:00 am to 10:00 am Monday through Thursday, except on American and Cuban holidays.
Visiting the Embassy
Calzada e/ L y M, Vedado
The entrance to the Consular Section is located on the south side of the U.S. Embassy building along Calzada Street.
Access to the Consular Section
The U.S. Embassy handles several hundreds of applicants per day. As our space is limited, we must restrict access to our building to scheduled applicants (whose names appear on our daily visa appointment list), those who possess a written pass issued by the embassy or U.S. citizens who need American Citizen Services (ACS).
IMPORTANT: ACCESS WILL NOT BE GRANTED FOR PERSONAL INQUIRIES REGARDING VISA/PAROLE CASES.
We recommend that applicants for visas and parole arrive at least one hour prior to their appointment time.
Hours of Operation
The Consular Section of the U.S. Embassy in Havana is open:
8:00 AM – 4:30 PM, Monday through Thursday
8:00 AM – 3:30PM, Friday
The Section is closed on American and Cuban holidays.
The Interview – Attorneys and Family Members
The U.S. Embassy appreciates the assistance attorneys and family members provide applicants during the visa application process. However, current U.S. Embassy Havana policy does not allow attorneys or family members to accompany applicants to their nonimmigrant visa interview. The only exception to this policy is in the event the applicant is a minor (17 years old or younger)* or is disabled. In such cases, a parent or guardian may accompany the applicant to the interview.
*Minors 13 years old or younger do not need to appear at the interview, but may be represented by a parent or guardian, and if these are not available, by another family member.
The U.S. Embassy accepts expedited appointment requests for applicants traveling for urgent medical treatment or for another emergency reason. Before you apply for an expedited appointment, you must first schedule an appointment through the regular appointment scheduling procedure and also ensure that you have documentary evidence to prove the urgency. Requests for emergency appointments will not be considered unless an initial appointment has been scheduled online. If it appears during your visa interview that you misrepresented the reasons for urgent travel, such facts will be noted on your case file and may adversely influence the outcome of your visa application. Applicants who are granted an expedited appointment but subsequently refused a visa at the U.S. Embassy will not be allowed to utilize this option to obtain another expedited appointment for the same purpose of travel.
Please note that applicants with an expedited appointment MUST submit supporting documentation at the time of interview as well.
PART 1: Schedule the Appointment
Schedule an appointment at the appointment system website: http://www.ustraveldocs.com/cu.
PART 2: Request an Expedited Appointment
If you wish to proceed with requesting an expedited appointment, then complete the Expedited Request Form in English or contact (786) 408-5995 to request assistance. Please be sure to note the type of urgency you believe qualifies you for an expedited appointment. Once you have submitted your request, please wait for a response from the U.S. Embassy which will arrive via email.
PART 3: Schedule Your Expedited Appointment
If the U.S. Embassy approves your request then you will receive an email alerting you to schedule your expedited appointment at the appointment system website http://www.ustraveldocs.com/cu. Please understand that the call center cannot schedule your expedited appointment for you, but agents are able to assist you if questions arise. Should the U.S. Embassy deny your request for an expedited appointment, you will be notified of the denial by email and you should keep your existing appointment.
Note: The email confirming or denying your request will come from firstname.lastname@example.org. Some email applications have rules which filter unknown senders into a spam or junk mail folder. If you have not received your email notification, please look for the message in your junk and spam email folders.
PART 4: The Interview
Applicants traveling due to the medical emergency of a family member in the United States should bring official documentation from the medical institution in the United States about the nature of the illness of the family member whom you plan to visit.
Applicants traveling to receive medical treatment should bring the following documents:
- Medical diagnosis from a local physician, explaining the nature of the ailment and the reason the applicant requires treatment in the United States;
- Official letter from a physician or medical facility in the United States, expressing a willingness to treat this specific ailment and detailing the projected length and cost of treatment (including doctors’ fees, hospitalization fees, and all medical-related expenses);
- Statement of financial responsibility from the individuals or organization which will pay for the patient’s transportation, medical and living expenses. The individuals guaranteeing payment of these expenses must provide proof of ability to do so, often in the form of bank or other statements of income/savings or an IRS-generated transcript of income tax returns.
Lost or Stolen Visas
If your valid U.S. visa has been lost or stolen, you should immediately notify the U.S. Embassy in Havana following the steps below:
- File the appropriate report at the police station nearest to where the passport was lost or stolen; and
- Attach a scanned copy of the police report in an e-mail to: email@example.com with the subject “Lost/stolen visa”. Include all relevant information, such as your complete name and date of birth, application number, and type of visa, together with an explanation regarding the date, circumstances, and location of the visa loss or theft.
Applying for a New Visa
The U.S. Embassy cannot reissue visas reported lost or stolen. If you recover the passport with the U.S. visa you previously reported lost or stolen, you will not be able to use that visa and you will need to apply for a new visa if you wish to travel to the United States. To apply for a new visa, please follow the instructions provided in the Appointment Procedures for Nonimmigrant Visas section and bring the original police report to your interview. There is no guarantee that that you will qualify for another visa. Please remember that it is your responsibility to safeguard your visa against loss or theft.
If you have been granted a non-immigrant visa, which is still valid or expired less than 12 months ago, you may apply to renew it without being interviewed in person by a U.S consular officer under certain conditions:
- You must be renewing a visa in the same classification.
- You hold a valid passport with at least six months validity.
- You have not been refused a visa application since the issuance of the visa you are seeking to renew.
- You have never had a passport lost or stolen.
- You have never required administrative processing when applying for a visa.
If you comply with all the above conditions, you can schedule a renewal appointment following the instructions on the how to apply page at: www.ustraveldocs.com/cu. You will be asked a series of questions and if you are eligible for a visa renewal, you will be allowed to schedule a renewal appointment after paying the fee.
On the date of your appointment you will submit your documentation (valid passport, DS-160 confirmation page, a recent passport-size photo, payment confirmation). The application will be evaluated internally and if a consular officer determines you are eligible for the renewal visa process you will receive instructions to pick up your passport with the issued visa.
A Consular Officer reserves the right to request that an applicant appear in person for an interview after reviewing his/her application.
Non-Immigrant Visa Status
Applicants or their relatives may wish to view the status of a nonimmigrant visa application at https://ceac.state.gov/CEACStatTracker/Default.aspx?App=NIV. The applicant or relative will need to enter the interview location (e.g.: CUBA, HAVANA) and the barcode number (e.g.: AA002U22M9) as appears on the DS-160 confirmation page. Once the visa appears as “Issued” applicants will be able to come to the U.S. Embassy in Havana to pick up their passport following the instructions on their pass. Please be aware that some cases require extended administrative processing. This processing may last several months. If such is the case, the U.S. Embassy in Havana will contact the applicant by telephone as soon as this process has concluded and a determination has been made on the application.