The Department of Homeland Security (DHS) is not currently processing Cuban Family-Based Parole Program cases at this time. The State Department is coordinating with its colleagues in the DHS regarding the continued operation of the Cuban Family-Based Parole Program. We will provide details when more information is available.
Starting September 30, 2019 the Appointment Procedure using the Call Center Service will be discontinued. Family members or associates in the U.S. who have an unused Personal Identification Number (PIN) should plan to use it before September 30, 2019. After that date, all inquiries related to the CP3 program should be directed to the US Embassy in Havana by calling the Information Unit at (53)(7)839-4152 or writing to HavanaConsularInfo@state.gov .