Dear visa applicants,
Due to a drawdown in staffing, the U.S. Department of State has suspended almost all visa processing in Havana. U.S. Embassy staff remaining in Havana will continue to carry out only core diplomatic and consular functions, including providing emergency assistance to U.S. citizens in Cuba. Click on the links below for more specific information regarding nonimmigrant and immigrant visa processing.
The State Department and the Department of Homeland Security are determining arrangements for processing applications under the Cuban Family Reunification Program (CFRP). We will communicate any future plans as they are decided.
For general information on how to apply for a visa, please refer to www.ustraveldocs.com.
The purpose of your intended travel and other facts will determine what type of visa is required under U.S. immigration law. As a visa applicant, you will need to establish that you meet all requirements to receive the category of visa for which you are applying.
See our Directory of Visa Categories on usvisas.state.gov to determine which visa category might be appropriate for your purpose of travel to the United States.
What is a Visa?
A citizen of a foreign country who seeks to enter the United States generally must first obtain a U.S. visa, which is placed in the traveler’s passport, a travel document issued by the traveler’s country of citizenship.
Certain international travelers may be eligible to travel to the United States without a visa if they meet the requirements for visa-free travel. The Visa section of this website is all about U.S. visas for foreign citizens to travel to the United States.
(Note: U.S. citizens don’t need a U.S. visa for travel, but when planning travel abroad may need a visa issued by the embassy of the country they wish to visit.).
Visiting the Embassy or Consulate
Calzada e/ L y M, Vedado
The entrance to the Consular Section is located on the south side of the U.S. Embassy building along Calzada Street.
Access to the Consular Section
The U.S. Embassy handles several hundreds of applicants per day. As our space is limited, we must restrict access to our building to scheduled applicants (whose names appear on our daily visa appointment list), those who possess a written pass issued by the embassy or U.S. citizens who need American Citizen Services (ACS).
IMPORTANT: ACCESS WILL NOT BE GRANTED FOR PERSONAL INQUIRIES REGARDING VISA/PAROLE CASES.
We recommend that applicants for visas and parole arrive at least one hour prior to their appointment time.
Hours of Operation
The Consular Section of the U.S. Embassy in Havana is open:
8:00 AM – 4:30 PM, Monday through Thursday
8:00 AM – 3:30PM, Friday
The Section is closed on American and Cuban holidays.
To contact a customer service representative, please visit the GSS Contact Us page for full information or use contact information below:
- Consul General: Brendan Mullarkey
- Fax: (+53) 7839-4217
- Email: HavanaConsularInfo@state.gov
- Phone: (+53) 7839-4152
The public inquiry phone line is open from 9:00 am to 10:00 am Monday through Thursday except on American and Cuban holidays.
Customer Service Statement
The Department of State manages the visa process strictly but fairly in order to best protect the United States. We are committed to the essential openness for which the United States has always been known. Travel to the United States is welcomed and encouraged.
We promise to you, the visa applicant, that:
- We will treat you with dignity and respect, even if we are unable to grant you a visa.
- We will treat you as an individual and your case as unique.
- We will remember that, to you, a visa interview may be a new or intimidating experience and that you may be nervous.
- We will use the limited time available for the interview to get as full a picture as possible of your travel plans and intentions.
- We will use our available resources to fairly assist all applicants to get appointments to allow travel in time for business, study, and other important obligations.
- We will post detailed and accurate information on visa requirements and application procedures on every Embassy and Consulate website.
- We will provide information on non-immigrant appointment waiting times at every Embassy and Consulate posted on http://travel.state.gov.
- We will explain the reason for any visa denial to you.
Furthermore, if you are a:
- Student, we will make every effort to ensure that you get an appointment and, if qualified, a visa in time to start classes.
- Medical and humanitarian emergency traveler, we will expedite processing for those dealing with life threatening emergencies.
- Business traveler, we will establish appropriate mechanisms to facilitate business travel and expedite cases of particular concern to American business.
At the same time, we expect you, the visa applicant, to:
- Plan your travel and visa application as far in advance as possible.
- Complete your application fully and accurately.
- Be forthcoming about your purpose and plans.
- Prepare for your interview by being able to clearly and concisely describe your intentions.