The U.S. Department of State has suspended most services in Havana. U.S. Embassy staff remaining in Havana will continue to carry out only core diplomatic and consular functions, including providing emergency assistance to U.S. citizens in Cuba.
IMMIGRANT VISA –Immigrant visa services at the U.S. Embassy in Georgetown, Guyana are completely suspended starting April 1 and until further notice. Applicants with appointments in April must await instructions and refrain from travelling while the current situation persists.
Applicants with appointments in March who are already in Guyana, must follow instructions from the Embassy Georgetown Appointment Service to know if their appointment has been rescheduled. For specific information, please visit their web page https://ais.usvisa-info.com/en-gy or contact them directly at firstname.lastname@example.org or by phone at +1 877 246 6788.
Follow-up appointments in Havana have been also suspended until further notice and document review required by Embassy Georgetown at the time of the interview may be delayed while the current situation persists.
The purpose of your intended travel and other facts will determine what type of visa is required under U.S. immigration law. As a visa applicant, you will need to establish that you meet all requirements to receive the category of visa for which you are applying.
See our Directory of Visa Categories on usvisas.state.gov to determine which visa category might be appropriate for your purpose of travel to the United States.
Entry of aliens who were present in China, excluding the Special Administrative Regions of Hong Kong and Macau, within 14 days prior to their arrival at the port of entry in the United States is suspended, per Presidential Proclamation. If you reside in China, have traveled to China recently, or intend to travel to China prior to your planned trip to the United States, we recommend you postpone your visa interview appointment until 14 days subsequent to your departure from China.
What is a Visa?
A citizen of a foreign country who seeks to enter the United States generally must first obtain a U.S. visa, which is placed in the traveler’s passport, a travel document issued by the traveler’s country of citizenship.
Certain international travelers may be eligible to travel to the United States without a visa if they meet the requirements for visa-free travel. The Visa section of this website is all about U.S. visas for foreign citizens to travel to the United States.
(Note: U.S. citizens don’t need a U.S. visa for travel, but when planning travel abroad may need a visa issued by the embassy of the country they wish to visit.).
Visiting the Embassy or Consulate
Calzada e/ L y M, Vedado
The entrance to the Consular Section is located on the south side of the U.S. Embassy building along Calzada Street.
Access to the Consular Section
The U.S. Embassy in Havana is only performing core functions. Specifically, the Consular Sections is processing a limited number of official and emergency visa applications. As a result, we must restrict access to our building to scheduled applicants (whose names appear on our daily visa appointment list), those who possess a written pass issued by the embassy or U.S. citizens who need American Citizen Services (ACS).
IMPORTANT: ACCESS WILL NOT BE GRANTED FOR PERSONAL INQUIRIES REGARDING VISA/PAROLE CASES.
Hours of Operation
The Consular Section of the U.S. Embassy in Havana is open:
8:00 AM – 4:30 PM, Monday through Thursday
8:00 AM – 3:30PM, Friday
The Section is closed on American and Cuban holidays.
To reach out to a customer service representative, please contact our Consular Information Unit at the e-mail address and phone number below:
- Email: HavanaConsularInfo@state.gov
- Phone: (+53) 7839-4152
The public inquiry phone line is open from 9:00 am to 11:00 am Monday through Thursday except on American and Cuban holidays.
Customer Service Statement
The Department of State manages the visa process strictly but fairly in order to best protect the United States. We are committed to the essential openness for which the United States has always been known. Travel to the United States is welcomed and encouraged.
We promise to you, the visa applicant, that:
- We will treat you with dignity and respect, even if we are unable to grant you a visa.
- We will treat you as an individual and your case as unique.
- We will remember that, to you, a visa interview may be a new or intimidating experience and that you may be nervous.
- We will use the limited time available for the interview to get as full a picture as possible of your travel plans and intentions.
- We will use our available resources to fairly assist all applicants to get appointments to allow travel in time for business, study, and other important obligations.
- We will post detailed and accurate information on visa requirements and application procedures on every Embassy and Consulate website.
- We will provide information on non-immigrant appointment waiting times at every Embassy and Consulate posted on http://travel.state.gov.
- We will explain the reason for any visa denial to you.
Furthermore, if you are a:
- Student, we will make every effort to ensure that you get an appointment and, if qualified, a visa in time to start classes.
- Medical and humanitarian emergency traveler, we will expedite processing for those dealing with life threatening emergencies.
- Business traveler, we will establish appropriate mechanisms to facilitate business travel and expedite cases of particular concern to American business.
At the same time, we expect you, the visa applicant, to:
- Plan your travel and visa application as far in advance as possible.
- Complete your application fully and accurately.
- Be forthcoming about your purpose and plans.
- Prepare for your interview by being able to clearly and concisely describe your intentions.