Please wait three weeks from when your new passport is approved and then call the American Citizens Services Unit at (+53) 7839-4100 to check if your passport is ready to pick up.  If your new passport is ready, you do not need an appointment to pick it up.  You may come to the American Citizens Services Unit between 8:00 am until 12:00 pm Monday through Thursday, except on Cuban and U.S. federal holidays.

Please bring your receipt and, if for a renewal, your previous passport, as they are required in order to deliver your new passport.