The American Citizens Services Unit at the Embassy is open Monday through Thursday between 8:00 am and 4:30 pm and Friday between 8:00 am and 3:30 pm, excluding Cuban and U.S. federal holidays.

In case of an emergency you can reach the American Citizens Services Unit by calling (53)(7) 839-4100.  If calling outside business hours or on Cuban and U.S. federal holidays, call (+53) 7839-4100 (dial 1 to select English and then 0 to speak to an operator). Our fax number is (+53) 7839-4247.

Family Emergencies

If family members are attempting to contact a U.S. citizen in Cuba because they are concerned about that U.S. citizen’s welfare or whereabouts, they may call the State Department’s Citizens Emergency Center at (+1) 202 647-5225.

The State Department will relay any message to the U.S. Embassy in Havana, Cuba and the American Citizen Services Unit will attempt to contact the U.S. citizen.

If the U.S. citizen is registered with the American Citizen Services Unit using STEP, and if he/she has signed a Privacy Act Waiver, we will be able to provide information about the U.S. citizen to his/her family.