U.S. Citizen Services

U.S. citizens who travel to Cuba are encouraged to register with the  Smart Traveler Enrollment Program as soon as they have definite travel plans. We recommend that you look at the information provided on our website when preparing your trip to Cuba. American citizens are also welcome to visit the New Travel Advisories for U.S. Travelers page. In the event of an emergency, please contact us at +53-7839-4100.

For emergencies involving American citizens outside normal business hours, please call +53 7 839 4100 and dial 1 to select English and then 0 to speak to an operator.

The ACS Unit is not able to answer visa-related inquiries.

U.S. citizens who travel to Cuba are encouraged to register with the Smart Traveler Enrollment Program  as soon as they have definite travel plans. American citizens are also welcome to register in person at the U.S. Embassy in Havana to obtain updated information on travel and security within the country. We recommend that you look at the information provided  on our website when preparing your trip to Cuba.

Hours of Operation

The Consular Section of the U.S. Embassy Havana is suspending routine U.S. citizen services effective March 16, 2020.  Applicants with appointments already scheduled will receive email correspondence when routine services resume.

As a result, the Consular Section of U.S. Embassy Havana will offer only emergency U.S. citizen services and nonimmigrant visa services.

Assistance:

American citizens should show their American passports to Embassy security when they approach the Embassy.

Alerts and Messages

COVID-19 Information

See all Messages and Alerts for U.S. Visitors to Cuba.