U.S. Citizen Services

As of August 23, 2018 the U.S. Embassy in Havana resumed offering the full range of American Citizen Services including passport renewals, first time passport applications, notary services, authentication services, Consular Reports of Birth Abroad (CRBA), and emergency assistance to U.S. citizens in Cuba.

For emergencies involving American citizens outside normal business hours, please call +53 7 839 4100 and dial 1 to select English and then 0 to speak to an operator.

The ACS Unit is not able to answer visa-related inquiries.

U.S. citizens who travel to Cuba are encouraged to register with the Smart Traveler Enrollment Program  as soon as they have definite travel plans. American citizens are also welcome to register in person at the U.S. Embassy in Havana to obtain updated information on travel and security within the country. We recommend that you look at the information provided  on our website when preparing your trip to Cuba.

Hours of Operation

The American Citizens Services Unit is open to walk-in customers seeking emergency consular services from 8:00 am until 4:30 pm Monday through Thursday, and from 8:00 am until 3:30 pm on Friday, except on Cuban and U.S. federal holidays. If you have questions about the services we provide, email ACSHavana@state.gov or call +53 7 839 4100. U.S. citizens outside of Cuba or who are requesting routine services can contact the Department of State by calling 1-888-407-4747 toll-free in the United States and Canada or 1-202-501-4444 from other countries from 8:00 a.m. to 8:00 p.m. Eastern Standard Time, Monday through Friday (except U.S. federal holidays).

American citizens should show their American passports to Embassy security when they approach the Embassy.

Alerts and Messages

See all Messages and Alerts for U.S. Visitors to Cuba.