U.S. Citizen Services

Due to a drawdown in staffing, as of September 29, 2017, the U.S. Embassy in Havana can provide only emergency assistance to U.S. citizens in Cuba. All routine American Citizen Services (i.e. first time passport applications, routine passport renewals, notary services, authentication services, and Consular Reports of Birth Abroad – CRBA) have been suspended. The U.S. Department of State has designated the U.S. Embassy in Bogota, Colombia to provide nonemergency consular services for U.S. citizens in Cuba. Please, note that U.S. citizens can travel anywhere for routine American Citizen Services; designating Embassy Bogota does not preclude U.S. citizens from requesting services at other U.S. embassies or consulates around the world.

For emergencies involving American citizens outside normal business hours, please call +53 7 839 4100 and dial 1 to select English and then 0 to speak to an operator.

The ACS Unit is not able to answer visa-related inquiries.

U.S. citizens who travel to Cuba are encouraged to register with the Smart Traveler Enrollment Program  as soon as they have definite travel plans. American citizens are also welcome to register in person at the U.S. Embassy in Havana to obtain updated information on travel and security within the country. We recommend that you look at the information provided  on our website when preparing your trip to Cuba.

Hours of Operation

The American Citizens Services Unit is open to walk-in customers seeking emergency consular services from 8:00 am until 4:30 pm Monday through Thursday, and from 8:00 am until 3:30 pm on Friday, except on Cuban and U.S. federal holidays. If you have questions about the services we provide, email ACSHavana@state.gov or call +53 7 839 4100. U.S. citizens outside of Cuba or who are requesting routine services can contact the Department of State by calling 1-888-407-4747 toll-free in the United States and Canada or 1-202-501-4444 from other countries from 8:00 a.m. to 8:00 p.m. Eastern Standard Time, Monday through Friday (except U.S. federal holidays).

American citizens should show their American passports to Embassy security when they approach the Embassy.

Alerts and Messages

See all Messages and Alerts for U.S. Visitors to Cuba.