U.S. Citizen Services

U.S. citizens who travel to Cuba are encouraged to register with the  Smart Traveler Enrollment Program as soon as they have definite travel plans. We recommend that you look at the information provided on our website when preparing your trip to Cuba. American citizens are also welcome to visit the New Travel Advisories for U.S. Travelers page. In the event of an emergency, please contact us at +53-7839-4100.

For emergencies involving American citizens, please call +53 7 839 4100, dial 1 to select English, and then 0 to speak to an operator.  For routine American Citizen Service inquiries, such as non-emergency passports, please send an email to acshavana@state.gov.

Due to the current COVID-19 pandemic, the U.S. Embassy has implemented safety precautions to protect our staff and the public.  As a result, U.S. Embassy Havana has suspended all routine American citizen services until further notice.

The ACS Unit is not able to answer visa-related inquiries.

U.S. citizens who travel to Cuba are encouraged to register with the Smart Traveler Enrollment Program  as soon as they have definite travel plans. American citizens are also welcome to register in person at the U.S. Embassy in Havana to obtain updated information on travel and security within the country. We recommend that you look at the information provided  on our website when preparing your trip to Cuba.

Hours of Operation

The Consular Section of the U.S. Embassy Havana suspended routine U.S. citizen services effective March 16, 2020, and is offering only emergency U.S. citizen services and emergency nonimmigrant visa services.  Applicants with appointments already scheduled will receive email correspondence when routine services resume.

Assistance:

American citizens should show their American passports to Embassy security when they approach the Embassy.

Alerts and Messages

COVID-19 Information
See all Messages and Alerts for U.S. Visitors to Cuba.