U.S. Citizen Services

The U.S. Embassy represents American citizens and the U.S. Government in Cuba. The Embassy’s American Citizens Services (ACS) staff provides a range of services for American citizens in Cuba. The ACS unit is unable to answer any visa-related inquiries.

U.S. citizens who travel to Cuba are encouraged to register with the Smart Traveler Enrollment Program as soon as they have definite travel plans.  American citizens are also welcome to register in person at the U.S. Embassy in Havana to obtain updated information on travel and security within the country. We recommend that you look at the information provided on our website when preparing your trip to Cuba.

Hours of Operation

The American Citizens Services Unit is open to walk-in customers from 8:00 am until 12:00 pm Monday through Thursday, except on Cuban and U.S. federal holidays. To better serve customers and reduce wait times, the unit offers services outside these hours by appointment. To schedule an appointment, email ACSHavana@state.gov or call +53 7 839 4100.

American citizens should show their American passports to Embassy security when they approach the Embassy.

For emergencies involving American citizens outside normal business hours, please call +53 7 839 4100 and dial 1 to select English and then 0 to speak to an operator.

Passports & Citizenship