Information on consular and immigration services

The U.S. Embassy in Havana is providing the following clarification on which consular and immigration services will be performed in Havana and others that are being provided in Bogotá, Colombia and Mexico City, Mexico due to a drawdown in staffing at U.S. Embassy Havana effective September 29, 2017.  The most accurate and updated information can always be found on the U.S. Embassy Havana website


American Citizen and Nonimmigrant Visa Services in Havana

The American Citizens Services Unit of the U.S. Embassy in Havana provides emergency assistance to U.S. citizens in Cuba and is open to walk-in customers seeking emergency consular services from 8:00 am until 4:30 pm Monday through Thursday, and from 8:00 am until 3:30 pm on Friday, except on Cuban and U.S. federal holidays.

All routine American Citizen Services (i.e. first time passport applications, routine passport renewals, notary services, authentication services, and Consular Reports of Birth Abroad – CRBA) have been suspended at the U.S. Embassy in Havana.  U.S. citizens in Cuba can travel to any other U.S. embassy or consulate around the world for routine American Citizen Services.

If you have questions about the services we provide, email or call +53 7 839 4100 from Cuba, or contact the Department of State by calling 1-888-407-4747 toll-free in the United States and Canada or 1-202-501-4444 from other countries from 8:00 a.m. to 8:00 p.m. Eastern Standard Time, Monday through Friday (except U.S. federal holidays).

Nonimmigrant Visa appointments at U.S. Embassy Havana are only available to applicants under the following circumstances:

  • Individuals applying for diplomatic or official (A/G) visas;
  • The visa applicant has a life-threatening condition requiring medical treatment in the United States. This requires a letter from a physician or medical facility in the United States, stating they are willing to treat your specific ailment and detailing the projected length and cost of treatment (including hospitalization fees, and all medical-related expenses).

If you meet one of the circumstances above, please contact

Applicants for nonimmigrant visas who do not meet one of the criteria may apply at any U.S. embassy or consulate. To submit a routine nonimmigrant visa application, please visit to schedule an interview at any other U.S. embassy or consulate.


Immigrant Visa Services transferred to Bogotá, Colombia

The U.S. Department of State has designated the U.S. Embassy in Bogota, Colombia to process immigrant visas for residents of Cuba.  Cuban immigrant visa applicants originally designated for processing at U.S. Embassy Havana are now being scheduled for interviews at Embassy Bogota, beginning in January 2018.  The U.S. Department of State is working with our colleagues in the U.S. Department of Homeland Security to ensure continued operation of the Cuban Family Reunification Program (CFRP).

For more information regarding the requirements for the immigrant visa interview in Bogotá, please read the Frequently Asked Questions section of U.S. Embassy Havana’s website.

If you have questions about your immigrant visa case or need processing assistance, please contact the National Visa Center through the Ask NVC online inquiry form. You may also email with any questions you have about how individuals resident in Cuba obtain visas to the United States.


U.S. Citizenship and Immigration Services

U.S. Citizenship and Immigration Services (USCIS) is the federal agency that oversees lawful immigration to the United States and is a component of the U.S. Department of Homeland Security.  Examples of services provided by USCIS overseas include application and issuance of travel documentation to U.S. lawful permanent residents (LPR) who have lost their LPR card and/or re-entry permit (I-131A), filing immigrant petitions for alien relatives (I-130), and filing a refugee/asylee relative petition (I-730).

U.S. Citizenship and Immigration Services (USCIS) has temporarily suspended processing cases in Havana.  The USCIS field office in Mexico City, Mexico, will assume Havana’s jurisdiction, which includes only Cuba.

Although the USCIS field office in Mexico City will be processing the requests, USCIS petitions can be filed by mail from Cuba.  Applications for LPR travel documentation must be filed with any U.S. Embassy Consular Section or USCIS international field office outside of Cuba.  The Form I-131A cannot be mailed.

Individuals who need USCIS services in Havana, Cuba, should visit this link for detailed instructions on how to file certain common immigration forms and petitions.

For further information, please contact U.S. Embassy Havana’s Consular Info Unit at

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