Family members and associates in the United States can schedule CP3 appointments on behalf of persons applying for parole by calling 1-866-374-1769 from anywhere in the U.S. or by Calling (52) 477-690-3521 from Cuba or any country between 8 a.m. and 5 p.m. (Eastern Time), Monday-Friday.

To use the service family members or associates in the U.S. purchase a Personal Identification Number (PIN).  PINs can be purchased for $12 USD using Visa or MasterCard.  The PIN will allow the caller to access the service multiple times for information and appointment scheduling for up to a total of 8 minutes.  The PIN is nonrefundable.  In the event it is lost the applicant will have to obtain a new one.  If the time allowed for the PIN runs out, the caller must obtain a new PIN and call the service again.  Up to 5 immediate family members residing in the same household may be scheduled on one call using one PIN.  The caller will need the full name of the applicant as it appears in the passport; passport number; date and country of birth; applicant’s complete address, including contact phone number in Cuba, and the applicant’s unique identifying number provided by the National Visa Center.